Refund and Warranty

All-Inclusive 30-Day Money-Back Guarantee

Undamaged products may be returned for a full refund for any reason within 30 days from the date of delivery. After receiving and inspecting the item, Fracsco will process your refund.

* Returns must include all accessories.

* Items must include original packaging.

* For customers wishing for a refund, Fracsco refunds the cost of the ITEM ONLY.

* Returns may be rejected if items do not include all accessories or the original package.

Warranty Claims for Quality-Related Issues

Fracsco’s limited warranty is restricted to the country of purchase.

Warranties on all replacements follow the same warranty timeframe of the original defective item. Warranties on products are void after having been fully refunded.

Process:

* The buyer must provide proof of purchase.

* Fracsco will document what steps the buyer took to troubleshoot the problem, if any, with the product.

* The defective item is returned for quality inspection.

* The item’s warranty is voided if the returned item and registered item are different or if the defective item is not returned.

Return Address:

Please refer to the actual return address obtained by contacting our customer support. Please do not send products to this address without contacting us

Valid proof of purchase:

* Order number from the official website the purchases were made or order number from an Fracsco’s authorized reseller.

* Sales invoice.

* Dated sales receipt from an authorized Fracsco reseller that shows a product description and sale price.

Please note that more than one type of proof of purchase may be required to process a warranty claim.

Shipping must be covered by the buyer if…

* Returning items for reasons other than a defect.

* The country the item was purchased in differs from the country the warranty claim is being filed.

* Accidental return, such as personal items, or incorrect products.

* Returning items were claimed defective but found by Fracsco quality control to be in proper working condition.

* Returning defective items in international shipping.

Not Covered Under Warranty:

* Products without sufficient proof of purchase.

* Lost or stolen products.

* Items with expired warranties.

* Non-quality-related issues.

* Repairs through 3rd parties.

* Items damaged by the customer include falls, extreme temperatures, operating devices improperly operating devices.

* Purchases from unauthorized resellers.

(Fracscoalso provides out-of-warranty service; for any issues, please contact [email protected] )

Fracsco is not liable for:

* Loss of data incurred from the use of Fracsco products.

* Personal items mistakenly shipped to Fracsco.

The refund processing time：

After we initiate the refund for your refund order, the funds are expected to be refunded to your payment wallet/credit card/debit card within 3-60 business days. The specific timeframe will depend on your bank and payment institution, and we cannot guarantee the exact timing of the refund.